Sometimes, your wordpress instance is having issues - and it helps for us to know what services you use, what version of wordpress you're on, what version of PHP you're using.
The fastest way to get all that, is from the Site Health Tab.
In your Wordpress Dashboard, you'll want to go to Tools >> Site Health
And in that page, you'll see two sections under the header. One says Status, the other Says Info
Below what's screenshotted are collapsed sections that contain all your site information. If we ask for your this, click on the Copy site info to clipboard, and paste it into a text file. Save that, attach it to your ticket/email with us - and we'll use that to see if we can spot any conflicts/issues.
Have any questions? Reach out to the Support team at support@shemedia.zendesk.com (or open a ticket in the SHE Media dashboard)
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