We have received and confirmed reports that the payment section in the portal is unavailable once the initial payment information has been submitted.
Our engineering team is working on this - it's a disconnect between our accounting database and the portal, and does not impact your ability to be submit information during the onboarding process, or to be paid out. It keeps you from viewing your data.
If you have any questions about your payment settings, making updates to tax information - please reach out to the helpdesk at support@shemedia.zendesk.com and let us know what information you seek. Please include if you are a US based publisher or if you are based outside of the US.
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